Welcome to Health Direction!

Delivery and Return

Your order will be delivered by Australian Post and will be dispatched within 3 business days.

The times quoted for delivery are estimates only and Health Direction accepts no liability for failure or delay in delivery of Goods. The Customer is not relieved of any obligation to accept or pay for Goods by reason of any delay in delivery. Goods may be delivered by instalments at the discretion of Health Direction.

The Customer must provide suitable access for unloading and appropriate labour or mechanical means to unload the Goods upon delivery to the Customer’s nominated premises. The Customer is liable for all costs and charges therein.

Please ensure your shipping address, phone number and email are fully complete and accurate. The phone number or email may be used to contact you in case the mail carriers have problems delivering your order. Health Direction is not to be held liable for any losses incurred by you due to incorrect information supplied by Customer.  

Unless otherwise agreed, delivery shall be deemed to have taken place if:

- The Goods are collected from the Health Direction’s premises or

- If the Goods are delivered to Customer’s address as nominated by the Customer on the order.

Signature of any delivery note by any agent, employee or representative of the Customer or where delivery is to any independent carrier, by such carrier or its agent, shall be conclusive proof of delivery.

All Additional Charges are payable by the Customer in addition to the Purchase Price of the Goods.

Return of Goods will not be accepted by Health Direction except by prior agreement in writing with Health Direction.

Health Direction is not liable for delay in performing, or non-performance, of any of its obligations under these Terms and Conditions caused by unforeseeable circumstances beyond Health Direction’s reasonable control (including, without limitation, acts of God, civil or military authority, accidents, earthquakes, strikes, the elements, labour disputes, shortage of suitable part or components or other materials, mechanical breakdown, fire, flood, tempest and war) and in such circumstances, Health Direction will be entitled to a reasonable extension of time for the performance of its obligations.